Frequently Asked Questions

What types of dresses does Geranium offer?

Geranium offers dresses for girls’ special occasions, including Flower Girl Dresses, Junior Bridesmaid Dresses, First Communion Dresses, Birthday Party Dresses, Pageant Dresses, Wedding Guest Dresses, Graduation & School Dance Dresses, and other formal events.

How do I choose the right size?

Please choose a size based on your child’s actual body measurements, not age alone.

We recommend checking the Size Guide and comparing bust, waist, hips, hollow-to-floor, and height measurements before ordering.

If your child falls between two sizes, choosing the larger size is generally recommended.

Are Geranium dresses made to order?

Many of our dresses are made or prepared after an order is placed.

Processing times may vary by style. Please check the estimated processing time shown on the product page before ordering.

How long will my order take to arrive?

The total delivery time includes:

Processing Time + Shipping Time

Shipping time varies depending on your destination and shipping method.

If you need a dress for a specific event date, we recommend ordering as early as possible.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

If production or processing has not yet started, we will do our best to assist with changes or cancellations.

Once an order has entered production or has shipped, changes may no longer be possible.

Can I return my dress?

Eligible standard-size dresses may be returned according to our Return & Refund Policy.

Return requests must generally be submitted within 14 days of delivery.

Custom-size, personalized, altered, or made-to-measure items are generally not returnable unless there is a verified manufacturing defect.

Please review our full Return & Refund Policy before returning an item.

What if my dress arrives damaged or incorrect?

Please contact us within 48 hours of delivery and provide:

• Your order number

• Clear photos of the item

• Photos or video showing the issue

If we confirm that the item is defective or incorrect, our customer service team will assist you with the appropriate solution.

How do I track my order?

Once your order has shipped, tracking information will be sent to the email address used when placing the order.

You can use the tracking number to follow the delivery progress.

Do you ship internationally?

Yes, Geranium ships to many international destinations.

Available shipping methods, shipping costs, and estimated delivery times will be shown during checkout based on your destination.

Will the dress color look exactly the same as it does on my screen?

Actual colors may vary slightly due to lighting, photography, fabric texture, and differences between device screens.

Small color variations are normal, especially with fabrics such as chiffon, satin, tulle, and lace.

What should I do if I need the dress by a specific date?

If your event date is approaching, please contact us before placing your order.

Send us:

• The dress you would like to order

• Your size

• Your destination country

• Your event date

We can help you check whether the estimated timeline is suitable.

How can I contact Geranium?

If you need help with sizing, shipping, an existing order, or choosing a dress, please visit our Contact Us page.

Our customer service team will be happy to assist you.