We want you to feel confident when shopping with Geranium. Please review the return and refund conditions below before placing your order.

Standard-Size Dresses

Eligible standard-size dresses may be returned if a return request is submitted within 14 days of delivery.

To be eligible for return, the item must be:

• Unworn and unwashed

• Unaltered

• Free from stains, odors, damage, or signs of use

• Returned with original tags attached

• In its original condition and packaging where possible

Items that do not meet these conditions may not qualify for a refund.

Custom-Size & Personalized Items

Custom-size, made-to-measure, personalized, or altered items are generally final sale and cannot be returned or exchanged.

Because these items are made according to specific customer measurements or personalization requests, they cannot usually be resold.

If there is a verified manufacturing defect or we sent the incorrect item, please contact us and we will assist you.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the entire item

• Close-up photos showing the issue

• Video where helpful

Please do not return the item before contacting us. Our customer service team will review the information and provide the appropriate solution.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including reasons such as:

• Size does not fit as expected

• Change of mind

• No longer needed

• Color or style preference

Geranium will cover reasonable return or replacement costs if we confirm that:

• We sent the wrong item

• The item has a verified manufacturing defect

• The item was damaged before delivery

How to Request a Return

Before sending anything back, please contact us through our Contact Us page.

Include:

• Order number

• Item you wish to return

• Reason for return

• Photos if there is a product issue

Once your return request is approved, we will provide return instructions.

Do not send a return to the address shown on your package without authorization.

Unauthorized returns may not be accepted.

Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original Shipping Fees

Original shipping charges are generally non-refundable, except when the return is caused by a verified Geranium error, defective item, or incorrect item.

Exchanges

If you need a different size or style, please contact us before returning your item.

Depending on the item and availability, we may recommend returning the original item and placing a new order.

Color & Fit Differences

Please note that slight differences in color may occur due to:

• Lighting

• Photography

• Fabric texture

• Different device screens

Fit can also vary depending on body proportions.

Before ordering, please carefully review our Size Guide and choose your size according to actual measurements rather than age alone.

Event Date Changes

Returns cannot normally be accepted solely because:

• An event was canceled or postponed

• The dress is no longer needed

• The order arrived within the estimated delivery period but is no longer required

We recommend ordering early for weddings, First Communion, birthdays, pageants, school dances, and other date-specific events.

Need Help?

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Our customer service team will be happy to assist you.