Geranium Bridal & Occasion

Contact Us

Email us at support@geraniumstyle.com.

Questions about sizing, color, customization, production, shipping or your order? We're here to help.

The more information you include in your message, the easier it will be for us to review your request and provide a useful response.

How Can We Help?

01

Before Ordering

Ask about size, color, fabric, Custom Size, design modifications, production time or whether a dress may work for your event date.

02

Existing Orders

Contact us about measurements, order details, customization confirmation, production or shipping questions.

03

After Delivery

If you notice a problem after receiving your dress, contact us as soon as possible and provide clear information about the issue.

Send Us a Message

Please email us at support@geraniumstyle.com and include the details relevant to your question. and include the details relevant to your question.

If your message relates to an existing order, include your order number so we can identify the order more easily.

What to Include in Your Message

Product Question Send the product name, product link or style/SKU if available.
Size Question Include Bust, Waist, Hips and Height whenever possible.
Custom Size Tell us which dress you are considering and include the measurements you would like us to review.
Custom Color Send the product and the color you need. A photo or color reference may also help explain the shade.
Design Modification Explain what you would like changed, such as sleeves, neckline, train or another design detail.
Existing Order Include your order number and clearly describe what needs to be checked.
Shipping Question Include your destination country or region and postal code when asking about shipping availability.
After-Sales Issue Include your order number, a clear description and relevant photos or video when appropriate.
Ordering for a fixed event date? If your wedding, prom, Quinceañera or other event is approaching, contact us before placing the order. Please include the product, event date and delivery destination so we can review the production requirements for the style you are considering.

Need Help With Sizing?

If you are unsure whether to choose a standard size or Custom Size, please take fresh body measurements before contacting us.

For most adult dresses, the most useful starting measurements are Bust, Waist, Hips and Height. For floor-length dresses, Hollow to Floor and planned Heel Height may also be helpful.

For children's dresses, please include the child's Height, Bust, Waist and Hips.

View Size Guide Measurement Guide

Planning a Custom Request?

Custom Size

Custom Size adjusts eligible dresses according to the measurements provided for the individual order.

Design Changes

Changes to sleeves, neckline, train, fabric or other design details are separate from Custom Size and should be confirmed before ordering.

Learn About Custom Size

If There Is a Problem After Delivery

If you notice a sizing, construction, damage or other product issue after receiving your dress, please contact us promptly so the situation can be reviewed.

  • Include your order number.
  • Describe the issue clearly.
  • Provide clear photographs showing the relevant area.
  • For sizing concerns, include actual body and dress measurements where relevant.
  • For shipping damage, photographs of the outer packaging may also be helpful.
  • Please avoid altering or repairing the dress before contacting us if you intend to report a product issue.

Looking for an Answer Right Away?

Many common questions are covered in our Shopping Help and Customer Care pages.

Size Guide Adult and Kids sizing information. Custom Size How Custom Size works. Measurement Guide How to take body measurements. Color Guide Colors, fabrics and Custom Color guidance. Production Time Made-to-order production timelines. Shipping & Delivery Shipping methods and delivery information.

Help Us Help You Faster

Please send one clear message with the relevant product, order number, measurements, event date or photos whenever applicable.

If we need additional information to review your request, we may reply asking you to confirm specific details before we can provide a final answer.

Your Information

Information submitted through our contact form is used to review and respond to your request and to provide customer service relating to your order or potential purchase.

Privacy Policy

Product availability, customization options, production times and shipping services may vary by individual dress and destination. Please refer to the relevant product and policy pages for details.