Shipping & Delivery

Geranium Bridal & Occasion

Shipping & Delivery

Geranium ships made-to-order bridal and occasion dresses to supported destinations around the world.

Because most of our dresses are made after an order is confirmed, please remember that production time and shipping time are separate.

Shipping Methods Delivery Time Tracking Customs & Duties Event Date
Production time is not included in shipping time. Most Geranium dresses must first be made, inspected and packaged before they are handed to the shipping carrier.

Delivery at a Glance

01

Made to Order

Most dresses require production before shipment. The production estimate may vary depending on the individual design.

02

International Shipping

Standard international shipping is available to most supported countries and regions.

03

Tracking

Tracking information is provided after shipment whenever supported by the selected carrier.

Shipping Methods

Available shipping methods depend on the destination country or region, postal code, parcel size, weight and current carrier coverage.

Standard International Shipping

Standard international shipping is available for most supported destinations and is the primary shipping option for many Geranium orders.

FedEx

FedEx may be available for selected countries, regions and postal codes. Availability is not guaranteed for every destination.

The shipping methods and shipping fee available for your order are shown during checkout whenever service is available for the selected destination.

Shipping Cost

Shipping cost can vary according to destination, parcel weight, package size and the shipping service available for the order.

When an eligible shipping option is available, the applicable shipping fee will be displayed during checkout before the order is completed.

If no shipping method is available for your destination at checkout, please contact us before ordering so we can review the delivery location.

Understanding Your Delivery Timeline

Your total order timeline contains more than one stage.

Stage What Happens Included in Shipping Time?
Order Confirmation Size, color, measurements and any required customization details are received and reviewed. No
Production The dress is prepared, made, finished and quality checked. No
Packaging The completed dress is prepared and packaged for shipment. No
Shipping The parcel is transported by the selected shipping carrier. Yes
Final Delivery The parcel is delivered to the destination address. Part of the shipping stage

Shipping Estimates

Delivery time after shipment varies by destination and shipping method. Any estimate provided at checkout or after shipment should be treated as an estimated carrier transit time rather than a guaranteed delivery date.

International transportation may also be affected by customs processing, local delivery networks, public holidays, weather, peak shipping periods and other conditions outside Geranium's direct control.

For dresses needed by a fixed date, please do not rely only on the estimated shipping time. Allow sufficient time for production, transportation and possible local alterations after delivery.

Production Comes Before Shipping

Most Geranium dresses are made to order.

Production can begin only after the information required for the order has been received and, where necessary, confirmed.

If Custom Size measurements, color information or other order details require clarification, time spent waiting for the required customer response is separate from both production time and shipping time.

View Production Time

Tracking Your Order

After your order has been shipped, tracking information will be provided whenever tracking is supported by the carrier.

  • Tracking may take some time to update after the parcel is first handed to the carrier.
  • International shipments may pass through multiple logistics networks.
  • Tracking updates may pause temporarily while the parcel is in transit between countries or facilities.
  • Final-mile delivery may be completed by a local delivery partner.
  • Carrier tracking information should be used for the latest available transit status after shipment.

Shipping Address

Please review your delivery address carefully before completing your order.

  • Provide the recipient's full name.
  • Include the complete street address and apartment or unit number where applicable.
  • Enter the correct city, state or province, postal code and country.
  • Provide a valid telephone number if requested for delivery.
  • Make sure the address can receive parcels from international carriers.
If you notice an address error after ordering, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered shipment or has already been handed to the carrier.

Delivery Attempts & Unclaimed Parcels

Customers are responsible for providing a deliverable address and for following carrier instructions when a delivery attempt, pickup or additional recipient action is required.

If tracking shows that the carrier is requesting action, please contact the carrier or local delivery partner promptly.

Additional shipping costs caused by an incorrect address, refusal, repeated failed delivery attempts or an unclaimed parcel may not be covered by Geranium.

Customs, Import Taxes & Duties

International orders may be subject to customs clearance, import taxes, duties or other charges depending on the destination country's rules.

Where taxes or duties are collected during checkout, they will be shown as part of the order. If destination charges are not collected at checkout, the recipient may be asked to pay them directly to the carrier or local customs authority.

Customs processing is controlled by the destination authorities and may occasionally add time to delivery. Geranium cannot control the speed of local customs clearance.

Possible Delivery Delays

We understand that many Geranium dresses are ordered for important events. However, some international transit conditions are outside the direct control of the seller and shipping carrier.

Customs Clearance

Border inspection or customs processing may extend transit time.

Weather

Severe weather can affect flights, regional transportation and final-mile delivery.

Peak Seasons

Holidays and high-volume shipping periods can create carrier backlogs.

Local Carrier Conditions

Final delivery may depend on local postal or courier networks in the destination country.

Ordering for a Wedding or Fixed Event Date?

We strongly recommend ordering early rather than planning delivery close to the event.

When planning your order, allow time for:

  • Order and measurement confirmation
  • Made-to-order production
  • International shipping
  • Possible customs or carrier delays
  • Trying on the dress after delivery
  • Local alterations if desired

If your event date is approaching, contact us before placing your order.

Contact Us Before Ordering

Parcel Damage During Shipping

If your parcel arrives with visible external damage, please document the condition before discarding the packaging.

  • Take clear photographs of the outer package.
  • Photograph any crushed, torn, wet or visibly damaged areas.
  • Check the dress and accessories after opening the parcel.
  • Keep the packaging while the issue is being reviewed.
  • Contact us promptly with your order number and relevant photographs.

Tracking Has Not Updated?

International tracking does not always update continuously. A temporary pause in tracking does not necessarily mean that a parcel is lost.

If tracking has remained unchanged for an unusually long period or the parcel appears to have exceeded the normal delivery process, contact us with your order number so the shipment can be reviewed.

Contact Us

Shipping & Delivery FAQ

Does shipping time include production time?

No. Production time and shipping time are separate. Most Geranium dresses are made before they can be shipped.

How do I know how much shipping costs?

When shipping is available for your destination, the applicable shipping method and fee are shown during checkout.

Can I choose FedEx?

FedEx is available only for selected countries, regions and postal codes. Available shipping services depend on the destination and current carrier coverage.

Will I receive tracking information?

Tracking information is provided after shipment whenever supported by the shipping carrier.

Can you guarantee delivery before my event?

International delivery can be affected by production requirements, carriers, customs and other conditions. If your event date is close, contact us before ordering rather than assuming a particular arrival date.

Can express shipping make my dress production faster?

No. Faster shipping affects transportation after the dress is completed. It does not automatically shorten the made-to-order production process.

Can I change my shipping address?

Contact us as quickly as possible if an address needs correction. Changes may be possible before shipment, but cannot be guaranteed after the parcel has entered the carrier network.

Who pays customs duties or import taxes?

Any taxes or duties collected at checkout will be shown with the order. Charges not collected at checkout may be payable by the recipient according to destination-country requirements.

Planning Your Order

Before ordering, review production time separately from shipping and make sure you have allowed enough time for your event.

Production Time Contact Us

Shipping services, carrier availability, fees and delivery estimates may vary by destination, postal code, parcel size, weight and current carrier conditions. Delivery estimates are not guarantees and may be affected by customs, weather, holidays, local delivery conditions and other events outside Geranium's direct control.